Reservation Deposit.
In order to book a property you will be asked to pay an initial deposit of 25% of the total cost of the property.
Payment can either be made by credit card, debit card or bank transfer. Please note that there is a 1.5% transaction charge on all credit card and debit card payments.
We do not accept Diners and Laser.
Payment of the balance.
The balance of the holiday cost must be paid on arrival in cash or by credit card. There is NO charge on all credit card and debit card payments.
We do not accept Diners and Laser.
How to cancel a booking - Refund Policy.
In order to cancel a booking you will need to send us a mail at contact@estepona-apartaments.com
The date of receipt determines the refund of the sums paid according to the following scale, in all cases minus 45 euros (plus VAT) for administration fees as well as bank charges which are the responsibility of the customer:
- More than 90 days before arrival: 100% of the total amount of the deposit provided for in this contract minus 40 euros plus VAT.
- Between 90 and 60 days: 75% of the amount of the deposit minus 45 euros plus VAT, between 60 days and 15 days 50% of the amount of the deposit minus 45 euros plus VAT.
- Less than 15 days before the date of entry into the rental 0% of the amount of the deposit.
- For the months of July and August, the scales are as follows: 60 days before the date of arrival 50% of the total amount of the deposit, 0% for cancellations if before.
Please note:
- The refund policy is subject to change. Please refer to the latest terms and conditions for the most up-to-date information.
- Administration fees and bank charges are non-refundable.
- If you cancel your reservation within the specified timeframe, you will be refunded the amount of your deposit minus the applicable fees.
- If you do not cancel your reservation and do not show up for your stay, you will forfeit the entire amount of your deposit.
Size of the party.
At no time must any more persons occupy a property than stated on the booking form. We will reserve the right to refuse admittance if this condition is not observed.
Bed linen and towells.
If you are staying for up to 10 nights the cleaning and washing service will be on your day of arrival and day of departure only.
All our apartments have washing machines or, should you wish, additional cleaning and laundry can usually be arranged at an additional charge. If you have booked accommodation for 11 nights or more you will have a mid stay sheet/towel change and clean include in the final price.
Check-in & Check-out.
Your accommodation will be available from 3pm on day of arrival and must be vacated by 10am on day of departure..
Our staff need this time to prepare the accommodation properly for incoming guests.
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