FAQs

To secure a booking, a deposit of 25% of the total rental cost is required.
Payment can be made by credit card, debit card or bank transfer. A 1.5% transaction fee applies to all credit and debit card payments.
We do not accept Diners or Laser cards.

The remaining balance is payable on arrival, either in cash or by credit or debit card. There is no additional charge for card payments.
We do not accept Diners or Laser cards.

A refundable security/damage deposit is required on arrival. The amount varies according to the rental price, with a minimum of €200, and will be specified in the rental agreement.
The deposit will be returned on departure, subject to a satisfactory inspection of the property.

Check-in between 9:00 pm and 11:00 pm is subject to an additional charge of €30.
Check-in between 11:00 pm and 2:00 am is subject to an additional charge of €50.
After 2:00 am, check-in is not possible.
Please let us know in advance if you expect to arrive late.

To cancel a booking, please email us at contact@estepona-apartaments.com.
Refunds are calculated based on the date we receive your written cancellation. In all cases, a €45 administration fee (plus VAT) and any bank charges will be deducted.

  • More than 90 days before arrival: 100% of the deposit refunded, less €45 plus VAT.
  • Between 90 and 60 days before arrival: 75% of the deposit refunded, less €45 plus VAT.
  • Between 60 and 15 days before arrival: 50% of the deposit refunded, less €45 plus VAT.
  • Less than 15 days before arrival: No refund of the deposit.
  • July and August bookings: 50% of the deposit refunded if cancelled more than 60 days before arrival. No refund if cancelled within 60 days of arrival.

Approved refunds will be processed within one week of receiving the guest’s bank details. Refunds will be made by bank transfer only.

We strongly recommend that guests take out suitable travel insurance to cover cancellations, medical expenses, travel disruption and other unforeseen circumstances.

The number of guests must not exceed the number stated on the booking form. We reserve the right to refuse entry if this condition is not observed.

For stays of up to 10 nights, cleaning and laundry services are provided on the day of arrival and the day of departure only.
All apartments are equipped with washing machines. Additional cleaning and laundry services can usually be arranged at an extra cost.
For stays of 11 nights or more, a mid-stay clean and linen/towel change is included in the final price.

Check-in is from 3:00 pm on the day of arrival. Check-out is by 10:00 am on the day of departure.
This allows our team sufficient time to prepare the property for incoming guests.

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For more information, please see our Cookie Policy.
You can also read our Privacy Policy.

To ensure a pleasant stay for all guests and neighbours, we kindly ask that the following rules are respected:

  • Parties and events are strictly prohibited.
  • Smoking is strictly prohibited inside the property.
  • Pets are not permitted unless expressly agreed in advance.
  • Quiet hours must be observed between 10:00 PM and 8:00 AM.
  • Tenants must also comply with all rules and regulations of the homeowners' association.

Failure to comply with these rules may result in termination of the stay without refund.